PAGPay
Payments Operations Manager
PAGPay handles collection, disbursement and settlement across cards, mobile money and bank rails. This role runs the operation behind that — reconciliation, disputes, scheme and regulatory reporting — to the standard a licensed operation is held to.
- Nairobi, Kenya
- Hybrid
- Full time
- Operations
About this role
PAGPay handles collection, disbursement and settlement across cards, mobile money and bank rails. This role runs the operation behind that — reconciliation, disputes, scheme and regulatory reporting — to the standard a licensed operation is held to.
Responsibilities
- Run daily settlement and reconciliation across every rail, and close the exceptions rather than carrying them forward.
- Own chargeback and dispute handling within scheme and regulator timelines.
- Prepare scheme and regulatory reporting, and stand behind it in an audit.
- Work with engineering to turn recurring manual corrections into product fixes.
- Maintain the operational controls — segregation of duties, maker-checker — and the evidence that both were applied.
Requirements
- You have run payment operations in a licensed or otherwise regulated environment.
- You know card scheme rules and mobile money settlement in practice, not in summary.
- You are precise with reconciliation, and comfortable saying out loud that a number does not tie.
- You can write a control procedure that an auditor accepts and an operator can actually follow.
- You work in English. Swahili is an advantage in this location.
Five steps, applied to every role
- ApplicationSubmitted through this site and read by Human Resources against the requirements published for the role.
- ConversationA call with the hiring manager about the systems the candidate has built or operated.
- Work sampleA problem from a live group system, scoped to one session and discussed with the engineers who set it.
- PanelThe hiring team and a reviewer from elsewhere in the group, on technical depth and operating practice.
- DecisionThe hiring manager and Human Resources decide together. Every candidate at this stage is told the outcome and why.
Careers
Apply for this role
One form and one attachment. The application is sent to Human Resources, which reviews it with the team responsible for the role.
What happens to your application
An application is handled by Human Resources and by the hiring team for the role applied for. It is not sold, and it is not used to train any automated system. Correction or erasure can be requested at any time by writing to the careers address, and requests relating to personal data are handled by the Data Protection Office under the privacy policy.
Adjustments to the process
Where any part of this process would place a candidate at a disadvantage, a request for an adjustment can be sent to the careers address. The request is handled by Human Resources and is not shared with the hiring panel.
careers@parousiagroup.com