Support
Support and enquiries
Six routes, each reaching the function responsible for the subject.
Routes
Six routes, and the function that answers each one
Each route reaches the function that handles the subject, under the policy that governs it.
- A service under contractCustomers under contract use the channel in their agreement. It reaches the Group Operations team responsible for the service.Contact us
- A new requirementThe group’s commercial team answers, bringing in Group Operations for a technical assessment and the Legal Department for a contract.Contact us
- A security vulnerabilityGroup Security receives vulnerability reports under the vulnerability disclosure policy, which sets out what may be tested.Read more
- Your personal dataAccess, rectification, erasure, portability and objection requests are handled by the Data Protection Office under the privacy policy.Read more
- A barrier on this siteThe Legal Department and Group Operations handle accessibility reports under the accessibility statement, and acknowledge within five working days.Read more
- WrongdoingThe Legal Department operates the internal reporting channel under the speaking-up policy, which protects identity and prohibits retaliation.Read more
Availability
When the group answers
Contracted services carry the response times in their contract, and other enquiries are handled during business hours in Kinshasa.
If an enquiry goes unanswered
An escalation is addressed in writing to the Group Secretariat. The group switchboard is not a reporting channel.
Contact
- Visit us157, avenue du Livre, Kinshasa – Gombe, RDC
- Call us+243 892 844 000